Management & Program Analyst - Process Improvement Specialist
These positions involve a multi-grade career ladder. The major duties listed below represent the full performance level of GS-12. At the GS-09 and GS-11 grade levels, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-12. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher level work, and availability of funds. The major duties include but are not limited to:
Analyzes and evaluates, on a quantitative or qualitative basis, the effectiveness of VAPAHCS programs or operations in meeting established goals and objectives; Develops reports, presentations, recommendations and proposals; Leads efforts in the use of information to improve quality, safety, effectiveness and efficiency (informatics); Researches, recommends and guides implementation of new or proposed improved practices for application in support of activities and projects for Process Improvement or SIM; Provides advice on how quality improvement and Lean tools can assist in accomplishing health care system, service and departmental missions and programmatic objectives; Serves as an internal consultant to groups working to improve quality and performance by helping them identify the most appropriate measures and monitors to ensure quality outcomes; Collaborates with medical center leadership and management to ensure that improvements to processes spread to other work units and locations and that these improvements are sustained over time; Identifies and determines training priorities as they relate to process improvement, the deployment of SIM or any other areas of responsibility; Develops guidelines, instructional methods, materials, etc. and new or improved applications of educational technology to training programs; Uses standard approaches to perform a variety of duties related to special projects involving administrative or support issues related to all aspects of Process Improvement or SIM; Assists managers and technical experts from across the health care system to develop realistic quality improvement measures, measurement procedures and reporting mechanisms; and, Performs all other duties as assigned. Work Schedule:
Monday through Friday, 8:
00 am - 4:
30 pm. Duty Locations:
There are two (2) locations for the Management & Program Analyst - Process Improvement Specialist vacancies. Applicants will have the opportunity to select one or both locations when completing the Assessment Questionnaire. Palo Alto, CA:
1 Vacancy (Stockton) French Camp, CA:
1 Vacancy Recruitment & Relocation Incentives:
Not authorized Financial Disclosure Report:
Not Required To qualify for this position at the GS-9 grade level, you must meet one of the following:
Experience:
You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-7) in the Federal Service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of a Management & Program Analyst - Process Improvement Specialist, and that is typically in or related to the work of the position to be filled. Specialized experience is experience working with individuals and services to develop systems for tracking improvements and monitoring project progress and completion; analyzing and evaluating data, on a quantitative or qualitative basis; managing multiple projects, programs, and activities; and developing reports and presentations. NOTE:
Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. OR Education:
Successfully completed a master's or equivalent graduate degree or two (2) full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related, from an accredited college or university. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the Management & Program Analyst - Process Improvement Specialist position. NOTE:
Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR Combination:
Equivalent combinations of successfully completed graduate level education (beyond the first year) and specialized experience, as described above, which may be used to meet total experience requirements for this grade level. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do the work of the Management & Program Analyst - Process Improvement Specialist position and must have been obtained in an accredited college or university. NOTE:
Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. To qualify for this position at the GS-11 grade level, you must meet one of the following:
Experience:
You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-9) in the Federal Service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of a Management & Program Analyst - Process Improvement Specialist, and that is typically in or related to the work of the position to be filled. Specialized experience is experience leading process improvement, quality improvement, systems redesign, or Lean projects in a large multidisciplinary organization; providing advice on how quality improvement and Lean tools can assist in accomplishing health care system, service and departmental missions and programmatic objectives; acting as a lead Rapid Process Improvement Workshop (RPIW) facilitator; and independently facilitating courses or presentations related to aspects of process improvement. NOTE:
Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. OR Education:
Successful completion of a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related, from an accredited college or university. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the Management & Program Analyst - Process Improvement Specialist position. NOTE:
Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR Combination:
Equivalent combination of successfully completed graduate level education (beyond the second year) and specialized experience, as described above, which may be used to meet total experience requirements for this grade level. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do the work of the Management & Program Analyst - Process Improvement Specialist position and must have been obtained in an accredited college or university. NOTE:
Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. To qualify for this position at the GS-12 grade level, you must meet the following:
Experience:
You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal Service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of a Management & Program Analyst - Process Improvement Specialist, and that is typically in or related to the work of the position to be filled. Specialized experience is experience leading process improvement, quality improvement, systems redesign, or Lean projects in a large multidisciplinary organization; providing advice on how quality improvement and Lean tools can assist in accomplishing health care system, service and departmental missions and programmatic objectives; acting as a lead Rapid Process Improvement Workshop (RPIW) facilitator; working with a Lean Management System (developing key performance indicators, standard work, gemba); and conducting, developing, managing, and evaluating training programs. NOTE:
Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. You will be rated on the following Competencies as part of the assessment questionnaire for this position:
ADMINISTRATION AND MANAGEMENT ANALYSIS AND PROBLEM SOLVING PLANNING AND EVALUATING TEACHES OTHERS CUSTOMER SERVICE IMPORTANT:
A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Analyzes and evaluates, on a quantitative or qualitative basis, the effectiveness of VAPAHCS programs or operations in meeting established goals and objectives; Develops reports, presentations, recommendations and proposals; Leads efforts in the use of information to improve quality, safety, effectiveness and efficiency (informatics); Researches, recommends and guides implementation of new or proposed improved practices for application in support of activities and projects for Process Improvement or SIM; Provides advice on how quality improvement and Lean tools can assist in accomplishing health care system, service and departmental missions and programmatic objectives; Serves as an internal consultant to groups working to improve quality and performance by helping them identify the most appropriate measures and monitors to ensure quality outcomes; Collaborates with medical center leadership and management to ensure that improvements to processes spread to other work units and locations and that these improvements are sustained over time; Identifies and determines training priorities as they relate to process improvement, the deployment of SIM or any other areas of responsibility; Develops guidelines, instructional methods, materials, etc. and new or improved applications of educational technology to training programs; Uses standard approaches to perform a variety of duties related to special projects involving administrative or support issues related to all aspects of Process Improvement or SIM; Assists managers and technical experts from across the health care system to develop realistic quality improvement measures, measurement procedures and reporting mechanisms; and, Performs all other duties as assigned. Work Schedule:
Monday through Friday, 8:
00 am - 4:
30 pm. Duty Locations:
There are two (2) locations for the Management & Program Analyst - Process Improvement Specialist vacancies. Applicants will have the opportunity to select one or both locations when completing the Assessment Questionnaire. Palo Alto, CA:
1 Vacancy (Stockton) French Camp, CA:
1 Vacancy Recruitment & Relocation Incentives:
Not authorized Financial Disclosure Report:
Not Required To qualify for this position at the GS-9 grade level, you must meet one of the following:
Experience:
You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-7) in the Federal Service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of a Management & Program Analyst - Process Improvement Specialist, and that is typically in or related to the work of the position to be filled. Specialized experience is experience working with individuals and services to develop systems for tracking improvements and monitoring project progress and completion; analyzing and evaluating data, on a quantitative or qualitative basis; managing multiple projects, programs, and activities; and developing reports and presentations. NOTE:
Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. OR Education:
Successfully completed a master's or equivalent graduate degree or two (2) full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related, from an accredited college or university. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the Management & Program Analyst - Process Improvement Specialist position. NOTE:
Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR Combination:
Equivalent combinations of successfully completed graduate level education (beyond the first year) and specialized experience, as described above, which may be used to meet total experience requirements for this grade level. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do the work of the Management & Program Analyst - Process Improvement Specialist position and must have been obtained in an accredited college or university. NOTE:
Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. To qualify for this position at the GS-11 grade level, you must meet one of the following:
Experience:
You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-9) in the Federal Service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of a Management & Program Analyst - Process Improvement Specialist, and that is typically in or related to the work of the position to be filled. Specialized experience is experience leading process improvement, quality improvement, systems redesign, or Lean projects in a large multidisciplinary organization; providing advice on how quality improvement and Lean tools can assist in accomplishing health care system, service and departmental missions and programmatic objectives; acting as a lead Rapid Process Improvement Workshop (RPIW) facilitator; and independently facilitating courses or presentations related to aspects of process improvement. NOTE:
Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. OR Education:
Successful completion of a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related, from an accredited college or university. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the Management & Program Analyst - Process Improvement Specialist position. NOTE:
Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR Combination:
Equivalent combination of successfully completed graduate level education (beyond the second year) and specialized experience, as described above, which may be used to meet total experience requirements for this grade level. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do the work of the Management & Program Analyst - Process Improvement Specialist position and must have been obtained in an accredited college or university. NOTE:
Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. To qualify for this position at the GS-12 grade level, you must meet the following:
Experience:
You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal Service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of a Management & Program Analyst - Process Improvement Specialist, and that is typically in or related to the work of the position to be filled. Specialized experience is experience leading process improvement, quality improvement, systems redesign, or Lean projects in a large multidisciplinary organization; providing advice on how quality improvement and Lean tools can assist in accomplishing health care system, service and departmental missions and programmatic objectives; acting as a lead Rapid Process Improvement Workshop (RPIW) facilitator; working with a Lean Management System (developing key performance indicators, standard work, gemba); and conducting, developing, managing, and evaluating training programs. NOTE:
Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. You will be rated on the following Competencies as part of the assessment questionnaire for this position:
ADMINISTRATION AND MANAGEMENT ANALYSIS AND PROBLEM SOLVING PLANNING AND EVALUATING TEACHES OTHERS CUSTOMER SERVICE IMPORTANT:
A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0343 Management And Program Analysis - Salary Range:
$64,535 to $121,668 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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