Supervisory Management & Program Analyst (Director of Patient Experience)
Major duties and responsibilities include, but are not limited to:
Serve as technical and expert advisor to the executive leadership team, service chiefs and other key leadership within VAPAHCS on patient-centered care. Establish priorities for personnel, workforce development and education, safety, security, equipment, supplies, and allocation of resources as needed. Plan and assign the work to be accomplished by subordinates based on priorities Selectively considers the difficulty and requirements of assignments and the capabilities of employees. Evaluates work performance of subordinates; provides advice, counsel, or instruction to employees regarding work and administrative matters, Interview candidates for positions; recommends appointment, promotion, or reassignment to such positions. Other duties as assigned. Work Schedule:
Monday - Friday 8:
00am - 4:
30pm Telework:
Available upon manager's approval Virtual:
This is not a virtual position. Position Description/PD#:
Supervisory Management & Program Analyst (Director of Patient Experience)/PD6408-O Relocation/Recruitment Incentives:
NOT AUTHORIZED Financial Disclosure Report:
Not required RELOCATION INCENTIVE/RECRUITMENT INCENTIVE IS NOT AUTHORIZED. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/20/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. The Director of Patient Experience should have over 5 years of experience working in role focused on improving and supporting the patient experience. Preferred applicants will have experience leading Veteran/Patient Focus groups, process improvement experience in patient experience initiatives, background in collecting and analyzing patient/Veteran feedback or satisfaction survey data, and experience in service recovery. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Knowledge and understanding of concepts, principles and practices of the emerging field of patient and family centered care. Expert knowledge of and ability to apply advanced management techniques, including:
process improvement, managerial decision-making, human resources management, resource development, program evaluation and policy/systems analysis. Expert knowledge of investigative techniques necessary to design and direct evaluative studies to collect, correlate and analyze both factual and opinion data; to identify problem areas; to form significant conclusions; and to issue recommendations that will impact health care system operations, programs and policies. Knowledge of VHA and VAPAHCS' organizational structure, mission and core functions (including regulations, directives and policies and procedures) to perform and direct organizational review and analysis; to evaluate and make recommendations on the potential impact of proposed reforms and initiatives; and to plan/lead improvement initiatives. Exceptional interpersonal skills, including the capacity to coordinate, negotiate with, build consensus among and maintain effective working relationship with multiple stake holders, but not limited to patients, their families, executive leadership team, clinical and administrative staff and external organizations. . You will be rated on the following Competencies for this position:
Administration and ManagementCommunicationsPlanning and EvaluatingStrategic Thinking Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is primarily sedentary, although some slight physical effort may be required. Incumbent will provide presentations and training to employees and other stakeholders and should be able to stand for various periods of time. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Serve as technical and expert advisor to the executive leadership team, service chiefs and other key leadership within VAPAHCS on patient-centered care. Establish priorities for personnel, workforce development and education, safety, security, equipment, supplies, and allocation of resources as needed. Plan and assign the work to be accomplished by subordinates based on priorities Selectively considers the difficulty and requirements of assignments and the capabilities of employees. Evaluates work performance of subordinates; provides advice, counsel, or instruction to employees regarding work and administrative matters, Interview candidates for positions; recommends appointment, promotion, or reassignment to such positions. Other duties as assigned. Work Schedule:
Monday - Friday 8:
00am - 4:
30pm Telework:
Available upon manager's approval Virtual:
This is not a virtual position. Position Description/PD#:
Supervisory Management & Program Analyst (Director of Patient Experience)/PD6408-O Relocation/Recruitment Incentives:
NOT AUTHORIZED Financial Disclosure Report:
Not required RELOCATION INCENTIVE/RECRUITMENT INCENTIVE IS NOT AUTHORIZED. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/20/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. The Director of Patient Experience should have over 5 years of experience working in role focused on improving and supporting the patient experience. Preferred applicants will have experience leading Veteran/Patient Focus groups, process improvement experience in patient experience initiatives, background in collecting and analyzing patient/Veteran feedback or satisfaction survey data, and experience in service recovery. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Knowledge and understanding of concepts, principles and practices of the emerging field of patient and family centered care. Expert knowledge of and ability to apply advanced management techniques, including:
process improvement, managerial decision-making, human resources management, resource development, program evaluation and policy/systems analysis. Expert knowledge of investigative techniques necessary to design and direct evaluative studies to collect, correlate and analyze both factual and opinion data; to identify problem areas; to form significant conclusions; and to issue recommendations that will impact health care system operations, programs and policies. Knowledge of VHA and VAPAHCS' organizational structure, mission and core functions (including regulations, directives and policies and procedures) to perform and direct organizational review and analysis; to evaluate and make recommendations on the potential impact of proposed reforms and initiatives; and to plan/lead improvement initiatives. Exceptional interpersonal skills, including the capacity to coordinate, negotiate with, build consensus among and maintain effective working relationship with multiple stake holders, but not limited to patients, their families, executive leadership team, clinical and administrative staff and external organizations. . You will be rated on the following Competencies for this position:
Administration and ManagementCommunicationsPlanning and EvaluatingStrategic Thinking Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is primarily sedentary, although some slight physical effort may be required. Incumbent will provide presentations and training to employees and other stakeholders and should be able to stand for various periods of time. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0343 Management And Program Analysis - Salary Range:
$111,286 to $144,676 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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