Support Engineer
TIBCO ActiveSpaces Products are High-performance messaging middleware powers mission-critical IT infrastructures. Whether it's accessing market data, processing millions of transactions, or tracking millions of shipments in real time, TIBCO's high-performance messaging solutions not only provide the lowest end-to-end latency and highest throughput, but also the reliability and enterprise-readiness required to operate in the most demanding business environments.
As a member of the Global ActiveSpaces Support team you will analyze, replicate, and resolve customer problems of varying complexity, provide written and verbal consultation to debug customer problems, determine if the reported problem is a TIBCO product issue or an external problem and document problems accurately and completely including their solutions and defects in the support call tracking system.
- You will be responsible for maintaining SLAs (Service Level Agreements) with our customers and work with other teams within Support or other departments within TIBCO, specifically, as needed.
- When escalations are made to other groups you will maintain ownership to drive issues to resolution.
- Keep current with the latest supported product technology
- Keep the product knowledge base (FAQs and Solutions) up to date.
- You will share on-call responsibility after you master the products you supported.
Estimated Salary: $20 to $28 per hour based on qualifications.
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