Guest Services Agent (Sheraton Hotel, Palo Alto)
Pacific Hotel Management Pacific Hotel Management Palo Alto, CA Palo Alto, CA Full-time Full-time $22 an hour $22 an hour 15 hours ago 15 hours ago 15 hours ago Positions:
1 (Full-Time) Salary:
$22.
00 Schedule:
Schedule can vary week by week depending on hotel occupancy and need.
Schedule may include am, pm, weekdays, weekends, and holidays.
Benefits Medical, Dental, Vision, and Life Insurance 401(k) Employee assistance program Employee discount Vacation/Sick Time Holiday Pay
Experience:
1
years of Front Office/Guest Service Hotel Experience preferred.
Work Remotely:
No Below is an overview of the job and some of the position responsibilities, please note this is not a full job description or a complete list of all responsibilities.
This is only an overview of the position.
The Guest Service Agent is the first point of contact for external and internal hotel guests.
The Guest Services Agent will be responsible for managing all incoming calls from both internal and external guests and route appropriately to any of the three hotels Sheraton, Westin and Clement.
In addition, the Guest Services Agent will assist with Front Office functions as needed, not limited to assisting guests upon arrival, during their stay and upon departure.
Lastly, the Guest Service Agent will promote hotel services and anticipate guest needs to promote higher guest satisfaction.
Manage multiple phone calls, radio calls, e-mails and or requests.
Manage high volume of calls and direct them to appropriate hotel, department, guest etc.
Memorize complete hotel information for three hotels including, room types, food served, business/fitness center hours, etc.
Memorize three hotels phone directory in order to transfer phone calls accordingly.
Answer calls timely, respond to caller in a professional manner and according to established scripts and standards.
Agent is responsible for taking Room Service orders.
Agent will be responsible for memorizing Food & Beverage menus and when taking orders, they must articulate and repeat each order to the guest before hanging up.
This position also processes forms of payment for room service orders to include room charges, credit card and cash.
This position is also responsible for following all emergency and safety security procedures including calling local fire, police, poison control etc.
for assistance.
Company Information:
Pacific Hotel Management, LLC is a privately- owned company that manages various hotel brands in the bay area.
The Sheraton Hotel, Palo Alto is one out of 7 hotels within PHM.
The Sheraton Hotel, is located at the heart of Silicon Valley, in front of Stanford University and walking distance to downtown and shopping centers.
Our culture is family oriented, friendly, outgoing, competitive and results oriented.
All associates work hard every day to achieve guest and associate satisfaction goals, but most importantly, all associates have an inherent passion for hospitality.
All of our associates also enjoy an array of benefits and perks such as health insurance, 401k plan, educational assistance program, training, recognition events, travel discounts and more! As part of the Marriott brand we pursue excellence in everything we do! We are looking for someone who can easily engage and adapt to our unique culture.
We are looking for a friendly and detail oriented Guest Services Agent to join our family! The Guest Services Agent is the first point of contact for hotel guests and is responsible for providing personalized service to guests upon arrival, during their stay and upon departure.
The Guest Services Agent is an integral part of our team at the property and works side by side with associates and managers on a day-to-day basis to anticipate and meet guest's needs.
We are looking for someone who will help us maintain our high quality standards, who will help develop new ideas and ways to improve our guest satisfaction scores.
If this position and The Sheraton Palo Alto (PHM) sound like the family you want to be a part of please submit your resume for consideration.
We look forward to learning more about you! Learn more about our company at www.
phmhotels.
com.
Job Type:
Full-time Pay:
$22.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Holidays Night shift Weekends as needed Supplemental pay types:
Signing bonus
Experience:
Hotel
Experience:
1 year (Preferred) Shift availability:
Day Shift (Required) Night Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 (Full-Time) Salary:
$22.
00 Schedule:
Schedule can vary week by week depending on hotel occupancy and need.
Schedule may include am, pm, weekdays, weekends, and holidays.
Benefits Medical, Dental, Vision, and Life Insurance 401(k) Employee assistance program Employee discount Vacation/Sick Time Holiday Pay
Experience:
1
years of Front Office/Guest Service Hotel Experience preferred.
Work Remotely:
No Below is an overview of the job and some of the position responsibilities, please note this is not a full job description or a complete list of all responsibilities.
This is only an overview of the position.
The Guest Service Agent is the first point of contact for external and internal hotel guests.
The Guest Services Agent will be responsible for managing all incoming calls from both internal and external guests and route appropriately to any of the three hotels Sheraton, Westin and Clement.
In addition, the Guest Services Agent will assist with Front Office functions as needed, not limited to assisting guests upon arrival, during their stay and upon departure.
Lastly, the Guest Service Agent will promote hotel services and anticipate guest needs to promote higher guest satisfaction.
Manage multiple phone calls, radio calls, e-mails and or requests.
Manage high volume of calls and direct them to appropriate hotel, department, guest etc.
Memorize complete hotel information for three hotels including, room types, food served, business/fitness center hours, etc.
Memorize three hotels phone directory in order to transfer phone calls accordingly.
Answer calls timely, respond to caller in a professional manner and according to established scripts and standards.
Agent is responsible for taking Room Service orders.
Agent will be responsible for memorizing Food & Beverage menus and when taking orders, they must articulate and repeat each order to the guest before hanging up.
This position also processes forms of payment for room service orders to include room charges, credit card and cash.
This position is also responsible for following all emergency and safety security procedures including calling local fire, police, poison control etc.
for assistance.
Company Information:
Pacific Hotel Management, LLC is a privately- owned company that manages various hotel brands in the bay area.
The Sheraton Hotel, Palo Alto is one out of 7 hotels within PHM.
The Sheraton Hotel, is located at the heart of Silicon Valley, in front of Stanford University and walking distance to downtown and shopping centers.
Our culture is family oriented, friendly, outgoing, competitive and results oriented.
All associates work hard every day to achieve guest and associate satisfaction goals, but most importantly, all associates have an inherent passion for hospitality.
All of our associates also enjoy an array of benefits and perks such as health insurance, 401k plan, educational assistance program, training, recognition events, travel discounts and more! As part of the Marriott brand we pursue excellence in everything we do! We are looking for someone who can easily engage and adapt to our unique culture.
We are looking for a friendly and detail oriented Guest Services Agent to join our family! The Guest Services Agent is the first point of contact for hotel guests and is responsible for providing personalized service to guests upon arrival, during their stay and upon departure.
The Guest Services Agent is an integral part of our team at the property and works side by side with associates and managers on a day-to-day basis to anticipate and meet guest's needs.
We are looking for someone who will help us maintain our high quality standards, who will help develop new ideas and ways to improve our guest satisfaction scores.
If this position and The Sheraton Palo Alto (PHM) sound like the family you want to be a part of please submit your resume for consideration.
We look forward to learning more about you! Learn more about our company at www.
phmhotels.
com.
Job Type:
Full-time Pay:
$22.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Holidays Night shift Weekends as needed Supplemental pay types:
Signing bonus
Experience:
Hotel
Experience:
1 year (Preferred) Shift availability:
Day Shift (Required) Night Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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