IT Operations Specialist- 23-02016
Job DescriptionPrimary Skills:
Troubleshooting, Escalations, Zendesk, Okta/Google AdminDuration:
12 MonthsContract Type:
W2 OnlyLocation:
San Francisco , CA (Hybrid)Pay Range :
$33.
4 - $35.
5 per hour on W2 TALK to a recruiter NOW:
CONTACT Srujana @ 408-907-7674Grow your skills by working with industry leaders.
JOB RESPONSIBILITIES :
Provide advanced technical expertise as the escalation point for the helpdesk requests and step in for customer service conversations.
Brainstorm, create and modify new and current IT Ops Helpdesk processes as well as update documentation for increased efficiency.
Execute on projects that improve the Helpdesk experience for our internal employees and IT team.
Work cross-functionally with departments to meet company goals and objectives.
Partner with vendors to maintain high standards with processes, procedures, and tools.
JOB REQUIREMENTS:
Bachelor's degree and 5 years relevant work experience Project focused thinker, who can think on a high level and work with team members to comprehend multi-faceted projects.
Advanced technical background in Mac and Windows computer troubleshooting Strong technical understanding of SaaS tools and the core systems (OKTA, LDAP, etc.
) used in a new hire onboarding.
Strong customer service skills, including VIP support.
.
Ability to travel when needed (both domestically and internationally) CALL NOW:
Srujana @ 408-907-7674ABOUT AKRAYAAkraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.
Akraya was recently voted as a 2021 Best Staffing Firm to Temp for by Staffing Industry Analysts and voted by our employees and consultants as a 2022 Glassdoor Best Places to Work.
Recommended Skills Customer Service Help Desk Ldap Microsoft Windows Okta Problem Solving Estimated Salary: $20 to $28 per hour based on qualifications.
Troubleshooting, Escalations, Zendesk, Okta/Google AdminDuration:
12 MonthsContract Type:
W2 OnlyLocation:
San Francisco , CA (Hybrid)Pay Range :
$33.
4 - $35.
5 per hour on W2 TALK to a recruiter NOW:
CONTACT Srujana @ 408-907-7674Grow your skills by working with industry leaders.
JOB RESPONSIBILITIES :
Provide advanced technical expertise as the escalation point for the helpdesk requests and step in for customer service conversations.
Brainstorm, create and modify new and current IT Ops Helpdesk processes as well as update documentation for increased efficiency.
Execute on projects that improve the Helpdesk experience for our internal employees and IT team.
Work cross-functionally with departments to meet company goals and objectives.
Partner with vendors to maintain high standards with processes, procedures, and tools.
JOB REQUIREMENTS:
Bachelor's degree and 5 years relevant work experience Project focused thinker, who can think on a high level and work with team members to comprehend multi-faceted projects.
Advanced technical background in Mac and Windows computer troubleshooting Strong technical understanding of SaaS tools and the core systems (OKTA, LDAP, etc.
) used in a new hire onboarding.
Strong customer service skills, including VIP support.
.
Ability to travel when needed (both domestically and internationally) CALL NOW:
Srujana @ 408-907-7674ABOUT AKRAYAAkraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.
Akraya was recently voted as a 2021 Best Staffing Firm to Temp for by Staffing Industry Analysts and voted by our employees and consultants as a 2022 Glassdoor Best Places to Work.
Recommended Skills Customer Service Help Desk Ldap Microsoft Windows Okta Problem Solving Estimated Salary: $20 to $28 per hour based on qualifications.
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